SHIPPING:
We keep all the popular items shown in this site in stock and readily available for delivery.
It usually takes 48 hours to process your order. Then your order will be shipped via the method that you have chosen.
- Orders placed on late Friday, Saturday and Sunday will be processed on the following Monday.
- Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
- Shipments to Alaska, Hawaii, Puerto Rico, Virgin Islands, APO/FPO and P.O. Box addresses will be sent via U.S. Postal Service Parcel Post.
- We Ship Internationally to Canada, Italy and United Kingdom.
FREE SHIPPING OFFER:
To receive Free Shipping:
- Spend $75.00 or more
- Ship your order to a US shipping address (excluding Alaska, Hawaii, Puerto Rico, APO's, FPO's and Post Office Boxes)
- Select the FREE shipping method (it should say Free Shipping, if it doesn't then your order doesn't qualify)
DELIVERY TIMES:
Delivery times can vary for each product based on the delivery location and the size of the product. You can view estimated delivery dates for individual products by using the "Shipping Cost" calculator on the shopping cart page. This is especially useful if your gift is time sensitive. By calculating an estimated delivery date, you can easily determine what shipping method will best ensure your package gets to the desired location in time. Due to the size of some products, ground shipping may be the only shipping method available.
How is my total delivery time determined?
The total delivery time for your order is calculated from the time your order is placed until the time you receive it. The diagram below shows how the Total Delivery Time is broken down into pre-ship processing time and shipping time.
Pre-ship Processing Time is the time it takes from when you submit your order to when the product leaves the warehouse. This time is needed for products that are shipped to you directly from our manufacturers. The manufacturers need this time to fulfill your order and in some cases, custom build the product.
Shipping time is measured from when your order leaves the warehouse to when it arrives at your home or office.
ATTENTION INTERNATIONAL CUSTOMERS:
Your local government may impose import duties and/or VAT (Value Added Taxes) on shipments from outside your country. These charges are separate from our charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government. You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.
RETURNS:
All of your purchases at sn2000.com are covered by our 30-day unconditional money back guarantee. We also pledge a 24-hour response time (Monday through Friday) on your e-mail requests
We want to be sure that you are satisfied with your purchase. Any unused item may be returned within 30 days of receipt for an exchange or refund (minus shipping and handling if applicable ). To do this, you must obtain a return authorization.
For Return Authorization Requests
[CLICK HERE]
We recommend that you send your return via UPS or insured Parcel Post for your protection and to insure prompt delivery. We’re sorry, but return shipping fees are not refundable.
If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately at 1-800-560-7484. The carrier will inspect and pick up the damaged package and the damaged items will be replaced. |
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